Privacy

Privacy Statement

At our company we are committed to respecting and protecting your privacy and personal data. We understand that you are aware and concerned about the protection of your own personal data, and we take this seriously.
This Statement describes the personal data our company collects about you, how we use and protect your personal data, and the choices you have about how we use that data.
We recognize that the protection of personal data is an ongoing responsibility and for this reason we will from time to time update and amend this Statement. Therefore, please check our website from time to time to ensure that you are aware of and happy with any changes.

[1]What kind of personal data do we collect from our customers?
1.1. Full name. We collect the name (first name, last name) of customers and contacts when they express interest in our services.
1.2. Email addresses. We collect customer and contact email addresses when they express interest in our services.
1.3. Postal addresses. We collect the mailing address of customers for billing purposes, as well as those who order our products or services or wish to receive information about our available products (price lists, product offers).
1.4. Telephone numbers. We collect customer phone numbers to provide the best possible service.
1.5. VAT NUMBER. We collect A.F.M. customers to provide them with our services.
1.6. We try to minimize the risk to your rights and freedoms by not collecting and storing sensitive personal data about you.

[2] How do we collect your personal data?
We collect your personal data when you use our website, for example when you contact us about our products and services, when you place an order or if you sign up to receive promotional material. We collect your personal data during your visit to our store, any showrooms where we participate or when you are visited by our representatives. We do not collect your personal data from other sources or third parties. We do not sell your personal data to anyone and only share it with third parties who facilitate the provision of our services to you.

[3] How do we use (process) your personal data?
We use your personal data for the following purposes:
3.1. Provision of services such as shipping of purchased products, informative emails and/or informative phone calls, etc.
3.2. Marketing and/or other promotional actions such as: sending samples, providing access to digital material, sending e-mails for the purpose of promoting products, information about products, information about products on "offer" (discounted products), sending name holiday cards, etc. etc. Email addresses we obtain from general inquiries may also be included in this list. Each e-mail gives the recipient the option to opt-out of receiving further e-mails from us.

[4] What is the legal basis for processing your personal data?
4.1. The processing of your data, which is used to provide our services, is based on the performance of a contract.
4.2. The processing of your data, which is used for marketing and/or other promotional purposes, is based on your consent.
4.3. In some cases the processing of your data is necessary for the purposes of our legitimate interests, i.e. to establish, exercise or support legal claims.

[5] For how long and where do we store your personal data?
5.1. We keep your personal data for as long as our business relationship with you lasts. We store certain customer data for as long as necessary so that we are able to fulfill our obligations to keep accurate records for tax or other administrative authorities.
5.2. We retain subscriber information until a subscriber indicates that they no longer wish to receive promotional information.
5.3. For more information on where and for how long your personal data is stored and for additional information on the right to erasure and portability, please contact us.

[6] What guarantees have we taken to protect your data?
When you give us your personal data, we take steps to ensure that that data is treated securely. To help protect the privacy of your data, we take physical, technical and organizational security measures. We update and test our security technology on an ongoing basis. We limit access to your data and allow access to it only to those employees who need to know it to provide you with our benefits or services. In addition, we educate our employees on the importance of confidentiality and maintaining the privacy and security of your data. We are committed to taking appropriate disciplinary measures to comply with our employees' obligations regarding personal data.

Among other things, we have implemented the following measures and procedures in order to protect your data from loss, misuse or alteration:
• Electronic Access Control
• Physical Access Control
• Data Transmission Control
• Internal Access Control (permissions for system users to have the right to access and modify data)

[7] When and how do we share data with others?
We rely on third party service providers to perform various business functions on our behalf. In this context, we may need to share your data with them. We only provide our service providers with the data they need to perform the services we have requested and we require them to protect this data and not use it for any other purpose. The data we collect from you is stored in one or more databases served by third parties based in the country/s of the European Union. These third parties do not use or have access to your personal data for any purpose other than storing it in the Cloud (software technology for a web data hosting environment) and retrieving it. We engage third parties to send you information by email or to deliver products you may have purchased.

[8] Your Rights
You have the right to request access to your personal data that we process.
You also have the right to:
8.1. Correct incorrect personal data or delete it under certain circumstances.
8.2. Restrict or object to the processing of your personal data.
8.3. Get your details to use elsewhere.
8.4. Where we process data based on your consent, you also have the right to withdraw your consent at any time, but this does not affect the lawfulness of processing the data prior to the date on which you withdrew your consent.
Finally, you have the right to lodge a complaint with a supervisory authority. If you do not know who your supervisory authority is, please contact us and we will help you.

[9] Transmission of personal data outside the EU
The personal data we collect from you may be transferred or processed outside the EU. This transmission is carried out based on the adequacy decision of the European Commission as defined in Article 45 of the General Data Protection Regulation [GDPR]. In particular, we collect and transmit personal data only: with your consent, for the execution of a contract with you or for the achievement of the legal interests of our company in such a way that they do not exceed your rights and freedoms. Our company strives to implement appropriate safeguards to protect the privacy and security of your personal data and to use it only in accordance with your relationship with us and the practices described in this Statement.

 

[10] Cookies
Our website uses cookies necessary for its operation as well as statistics cookies.

Cookies
To ensure the proper functioning of the website, we sometimes place small data files on your computer, so-called "cookies". Most major sites do the same.

What are cookies?
Cookies are small text files that a website stores on your computer or mobile device when you visit that website. In this way, the website remembers your actions and preferences (such as login code, language, font size and other display preferences) for a period of time, so you do not have to enter these preferences every time you visit the website or browse its pages.

How do we use cookies?

The following cookies are used on this website.

Necessary cookies:

• Session cookies, which are created by the website's software to start and maintain your session and expire when you close it.
• Consent cookie that stores whether you have accepted the use of cookies or not.

Performance cookies:

We use Google Analytics to monitor the behavior of visitors to our site in order to improve our services.
Google Analytics is a statistics service provided by the company Google and helps us to observe how our site is used. Thus, information about your use of the site is sent to google and used in the analysis of how often someone visits our site, how visitors find our site and which pages are most popular. This information is never individually or personally identified.

Google Privacy Policy

How to control cookies
You can control and/or delete cookies according to your wishes. You can delete all cookies already on your computer, as well as set most browsers to prevent the installation of cookies. However, in this case, you may need to adjust some preferences yourself each time you visit a website, and some services may also not work.

[11] How to contact us?
You can contact us for any question you may have regarding the processing of your personal data or the use of cookies by us or to exercise the above rights by sending an e-mail.

[12] Release Information - Modifications and Updates
This policy was last updated on May 24, 2018.
We reserve the right to amend this Statement at any time, for any reason, without notice, by posting the amended Privacy Statement on our website. We may periodically send you e-mails to remind you of changes and updates to this Statement, but you should check our website frequently to see the current Privacy Statement that is in effect.